Would you Pass?!

Exam week is here. The teaching thing and I are gettin' long pretty well. Here's my test question to test thier business email skills. I am having a lot of fun correcting thier responses.....

Question 5: Business Emails

You work in customer relations for IBM. You receive the email below from a man complaining about one of your products. You think the man may be crazy but IBM policy insists that you reply to all correspondence in a friendly, polite and helpful manner.

7 May, 2009

To whom it may concern:

I recently purchased a ThinkPad Backpack for my new portable computer. I am writing to inform you of a fault I noticed in the pack after opening it: it doesn't include a lucky penny.
Many people around the world practice the tradition of placing a coin of very small value in new items of luggage, wallets, or purses, in order to bring the buyer good luck. Unfortunately, IBM failed to do this for my new ThinkPad backpack and now I am suffering the consequences. Here are some examples:

· I played the lottery and did not win.
· My friend's son’s hockey team had won fifteen games in a row before my friend invited me to a game. I went to the game with my ThinkPad, and the team lost 15-0.
· On my way to work a truck transporting liquid oxygen hit my car.. The resulting explosion destroyed my car, although I was (thank God) thrown away from the crash. The patented Shock Absorber System™ in my bag protected my computer.

I noticed that there were two cards in the bag. One said that the bag was inspected by Inspector Number 23, and the other was inspected by Inspector Number 10. Maybe Inspector Number 10 has some bad debts at the casino and steals the pennies placed by Inspector Number 23. But would Inspector Number 10 be stupid enough to literally leave their card after such a theft?

This must be costing you millions of dollars every year, not to mention the bad luck it’s causing your customers. I hope that you do checks on your existing quality assurance employees, and make sure that new employees are subject to the same criminal history checks before being hired.

Yours faithfully,

Woody Allen

I sure hope that I can get my visa and everything worked out and come back. The truth is that when I put time into it, I really have a lot of fun teaching and am constantly improving. :)